Customer Stories Verified Reviews Service Recovery

Reviews, Honestly.

Every review here is from a real customer, on a platform we don't control. Trustpilot and Judge.me show every star rating — the glowing, the disappointed, and everything in between. When something goes wrong, we believe the most useful review is the one that shows how we made it right.

24h
Care reply window
42+
Countries shipped to
Tested
To applicable safety standards
US
Registered & insured
Independent Reviews

Two independent platforms,
one open record.

Below are real customer reviews from two independent platforms — Trustpilot, the third-party review community, and Judge.me, our order-verified product review system. Neither feed is curated. Every star rating is shown.

★
Trustpilot
Independent Third-Party
Open community reviews from anyone who has shopped with us. Unincentivized, unfiltered, hosted on a platform we do not control.
Read on Trustpilot
✓
Judge.me
Verified Product Reviews
Order-verified reviews left by buyers on individual product pages. Shown in full in the live feed below.
View feed below
Verified Product Reviews
Pulled live from Judge.me · Order-verified buyers
Live Feed
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Why Mooijane

Built for the long bill,
not the day's price.

From material selection to final delivery, every decision we make answers one question: will this make a beautiful, lasting difference in someone's home?

Solid Brass & Natural Materials
Hand-soldered joints, plated finishes that hold up under sun and steam, alabaster and travertine selected for their veining.
Tested to North American Safety Standards
Every fixture is tested to applicable North American electrical safety standards — residential and commercial — with damp-rated documentation where the room calls for it.
Custom Crating for Oversized Pieces
Bespoke crates built around each large fixture. Form-fit foam and felt linings. Survives forklift handling at every touchpoint.
California-Based Care Team
A real specialist replies inside 24 hours, with full authority to refund, replace, repair. No escalation chain. No script.
Insured End-to-End
General liability insurance covers your fixture from container to final delivery. Damage in transit is on us, not on you.
Our Promise
A solution you're happy with — that's our promise.

If anything about your order isn't right — a damaged fixture, a delayed shipment, a finish that doesn't match expectations, or anything else — please contact us first. We commit to working with you until we find a resolution you're genuinely satisfied with. Refund, replacement, repair, partial credit — whatever fits your situation. There is no escalation chain, no ticket queue, no script. A senior specialist replies inside 24 hours with full authority to act.

A short email almost always resolves an issue inside 72 hours. A bank chargeback opens a 4–8 week formal proceeding during which neither side can act freely. A public review, once posted, rarely gets edited even after we resolve everything the next day. Please give us the first chance to make it right.

If you've already left a one- or two-star review — that does not close the door. Email support@mooijane.com or call +1 800-770-1693, mention your review, and a senior team member will personally read your case from the beginning. We won't ask you to take down the review as a precondition. If we resolve everything to your satisfaction, whether you want to update what you wrote is entirely your call.

support@mooijane.com +1 800-770-1693
If Something Needs Attention

Two simple steps —
solution first, story second.

First, let us make it right. Then, if you'd like, share your experience to help future shoppers.

Step One · If Something Isn't Right
1
Email support@mooijane.com or call +1 800-770-1693 with a description and photos if available.
2
A senior specialist replies within 24 hours with full authority to refund, replace, repair, or arrange whatever fits your situation. We commit to a resolution you're satisfied with — that's our promise.
Step Two · Share Your Experience Publicly
3
We recommend Trustpilot first — the independent third-party platform where your honest experience builds the most trust for future shoppers. Favorable, critical, or anywhere between — every voice helps.
4
If you've purchased from us, you can also leave a verified review directly on the product page (Judge.me) — every star rating welcome. See the $20 thank-you details below.
Where to Share Your Review

We're grateful for honest feedback in any form.

★
Trustpilot Recommended
Independent · Open to anyone · Unincentivized
›
JM
Mooijane.com (Judge.me)
Verified buyers · $20 thank-you gift program
›
About the $20 thank-you gift: Available on Judge.me product reviews for verified buyers — given equally for any star rating (positive, negative, or neutral), with an automatic FTC disclosure badge attached to your review. Trustpilot reviews remain fully unincentivized per platform guidelines.
Get In Touch

Send us a message —
we reply within 24 hours.

Have a question about an order, a finish, or whether a fixture will fit your space? Send us a message and a real specialist will reply personally.

Direct Channels
Email
support@mooijane.com
Phone
+1 800-770-1693
Your details stay private and are never shared.