Shipping policy
SHIPPING POLICY
Mooijane is a US-based lighting brand with our corporate office located in the United States and our manufacturing facilities situated in Asia.
To provide you with the most efficient service and the latest designs, our products are shipped directly from our factory to your doorstep when local stock is unavailable. By placing an order, you acknowledge that your package may be dispatched from our Asian facility to ensure timely delivery and direct-from-factory quality.
Where are items shipped from?
All packages are shipped directly from our own manufacturing base in Asia. Delivery times reflect international shipping from China to your destination.
When will my order be shipped?
Orders are processed and shipped within 2–3 business days of order confirmation. Some made-to-order products require an additional 3–4 business days for production before shipment. Once your order ships, a tracking number will be sent to your email. If you don't see it, please check your junk/spam folder.
Shipping Fees
Standard shipping is free to the United States, Europe and the UAE. Shipping fees may apply to Saudi Arabia, New Zealand, Mexico and Switzerland — the exact amount is shown at checkout.
Shipping Rates by Region
Exact shipping costs are calculated at checkout based on order value and destination. The tables below show our current shipping rates.
🇺🇸 United States
| Order Value | Standard Shipping (4–6 weeks) | Fast Shipping (1–3 weeks) |
|---|---|---|
| $0 – $200 | Free | $80 |
| $200.01 – $280 | Free | $120 |
| $280.01 – $360 | Free | $160 |
| $360.01 – $440 | Free | $200 |
| $440.01 – $520 | Free | $220 |
| $520.01 – $600 | Free | $240 |
| $600.01 – $680 | Free | $260 |
| $680.01 – $760 | Free | $280 |
| $760.01 – $840 | Free | $300 |
| $840.01 – $920 | Free | $340 |
| $920.01 – $1,000 | Free | $380 |
| $1,000.01 – $1,100 | Free | $400 |
| $1,100.01 – $1,200 | Free | $560 |
| $1,200.01 – $1,350 | Free | $600 |
| $1,350.01 – $1,500 | Free | $640 |
| $1,500.01 – $1,600 | Free | $680 |
| $1,600.01 – $1,800 | Free | $720 |
| $1,800.01 – $1,900 | Free | $760 |
| $1,900.01 – $2,210 | Free | $800 |
| $2,210.01 – $2,450 | Free | $840 |
| $2,450.01 – $2,680 | Free | $880 |
| $2,680.01 – $2,750 | Free | $920 |
| $2,750.01 – $2,990 | Free | $960 |
| $2,990.01 – $3,150 | Free | $1,000 |
| $3,150.01 – $3,250 | Free | $1,040 |
| $3,250.01 – $3,450 | Free | $1,080 |
| $3,450.01 – $3,600 | Free | $1,120 |
| $3,600.01 – $3,750 | Free | $1,160 |
| $3,750.01 – $3,860 | Free | $1,200 |
| $3,860.01 – $4,260 | Free | $1,260 |
| $4,260.01 – $4,500 | Free | $1,300 |
| $4,500.01 – $4,750 | Free | $1,330 |
| $4,750.01 – $4,790 | Free | $1,360 |
| $4,900.01 – $5,200 | Free | $1,400 |
| $5,200.01 – $5,500 | Free | $1,440 |
| $5,500.01 – $5,750 | Free | $1,480 |
| $5,750.01 – $5,900 | Free | $1,520 |
| $5,900.01 – $6,300 | Free | $1,650 |
| $6,300.01 – $6,450 | Free | $1,700 |
| $6,600.01 – $6,800 | Free | $1,750 |
| $6,800.01 – $7,200 | Free | $1,850 |
| $7,200.01 – $7,500 | Free | $2,100 |
| $7,500.01 – $7,700 | Free | $2,250 |
| $7,700.01 – $7,900 | Free | $2,450 |
| $7,900.01 – $8,250 | Free | $2,650 |
| $8,250.01 – $8,500 | Free | $2,850 |
| $8,500.01 – $8,800 | Free | $3,000 |
| $8,800.01+ | Free | $3,200 |
🇨🇦 Canada
| Order Value | Standard Shipping (4–6 weeks) | Fast Shipping (1–3 weeks) |
|---|---|---|
| $0 – $200 | Free | $100 |
| $200.01 – $280 | Free | $130 |
| $280.01 – $350 | Free | $160 |
| $350.01 – $400 | Free | $190 |
| $400.01 – $450 | Free | $220 |
| $450.01 – $550 | Free | $250 |
| $550.01 – $600 | Free | $280 |
| $600.01 – $650 | Free | $300 |
| $650.01 – $700 | Free | $350 |
| $700.01 – $750 | Free | $400 |
| $750.01 – $820 | Free | $450 |
| $820.01 – $1,000 | Free | $500 |
| $1,000.01 – $1,200 | Free | $550 |
| $1,200.01 – $1,500 | Free | $600 |
| $1,500.01 – $1,700 | Free | $650 |
| $1,700.01 – $2,000 | Free | $700 |
| $2,000.01 – $2,200 | Free | $750 |
| $2,200.01 – $2,500 | Free | $800 |
| $2,500.01 – $2,700 | Free | $850 |
| $2,700.01 – $3,000 | Free | $900 |
| $3,000.01 – $3,200 | Free | $950 |
| $3,200.01 – $3,500 | Free | $1,000 |
| $3,500.01 – $3,700 | Free | $1,300 |
| $3,700.01 – $4,000 | Free | $1,500 |
| $4,000.01 – $4,500 | Free | $1,700 |
| $5,000.01 – $6,000 | Free | $2,400 |
| $6,000.01+ | Free | $2,800 |
🇪🇺 Europe
Includes: Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and more.
Special note: Customers in EU countries, the UK, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, and Hungary should select Standard Shipping to avoid high import duty assessments at customs.
| Order Value | Standard Shipping (4–6 weeks) | Fast Shipping (1–3 weeks) |
|---|---|---|
| $0 – $200 | Free | $80 |
| $200.01 – $280 | Free | $120 |
| $280.01 – $350 | Free | $150 |
| $350.01 – $400 | Free | $180 |
| $400.01 – $450 | Free | $200 |
| $450.01 – $550 | Free | $250 |
| $550.01 – $600 | Free | $280 |
| $600.01 – $650 | Free | $300 |
| $650.01 – $700 | Free | $320 |
| $700.01 – $750 | Free | $350 |
| $750.01 – $820 | Free | $380 |
| $820.01 – $1,000 | Free | $400 |
| $1,000.01 – $1,200 | Free | $450 |
| $1,200.01 – $1,500 | Free | $500 |
| $1,500.01 – $1,700 | Free | $550 |
| $1,700.01 – $2,000 | Free | $600 |
| $2,000.01 – $2,200 | Free | $650 |
| $2,200.01 – $2,500 | Free | $700 |
| $2,500.01 – $2,700 | Free | $750 |
| $2,700.01 – $3,000 | Free | $800 |
| $3,000.01 – $3,200 | Free | $850 |
| $3,200.01 – $3,500 | Free | $900 |
| $3,500.01 – $3,700 | Free | $950 |
| $3,700.01 – $4,000 | Free | $1,000 |
| $4,000.01 – $4,500 | Free | $1,200 |
| $4,500.01 – $5,000 | Free | $1,500 |
| $5,000.01 – $6,000 | Free | $1,800 |
| $6,000.01+ | Free | $2,000 |
🇦🇺 Australia
| Order Value | Free Shipping (4–7 weeks) | Fast Shipping (1–3 weeks) |
|---|---|---|
| $0 – $200 | Free | $80 |
| $200.01 – $280 | Free | $120 |
| $280.01 – $310 | Free | $160 |
| $310.01 – $350 | Free | $200 |
| $350.01 – $400 | Free | $240 |
| $400.01 – $450 | Free | $260 |
| $450.01 – $520 | Free | $280 |
| $520.01 – $650 | Free | $320 |
| $650.01 – $800 | Free | $360 |
| $800.01 – $900 | Free | $380 |
| $900.01 – $1,000 | Free | $400 |
| $1,000.01 – $1,200 | Free | $500 |
| $1,200.01 – $1,300 | Free | $550 |
| $1,300.01 – $1,500 | Free | $600 |
| $1,550.01 – $1,800 | Free | $650 |
| $1,800.01 – $2,000 | Free | $700 |
| $2,000.01 – $2,200 | Free | $750 |
| $2,200.01 – $2,500 | Free | $800 |
| $2,500.01 – $2,700 | Free | $850 |
| $2,700.01 – $3,000 | Free | $900 |
| $3,000.01 – $3,200 | Free | $950 |
| $3,200.01 – $3,500 | Free | $1,000 |
| $3,500.01 – $3,700 | Free | $1,100 |
| $3,700.01 – $4,000 | Free | $1,200 |
| $4,000.01 – $5,000 | Free | $1,500 |
| $5,000.01 – $5,500 | Free | $1,600 |
| $5,500.01+ | Free | $1,800 |
🇳🇿 New Zealand
| Order Value | Standard Shipping (4–7 weeks) | Fast Shipping (1–3 weeks) |
|---|---|---|
| $0 – $300 | $100 | $150 |
| $300.01 – $450 | $120 | $180 |
| $450.01 – $500 | $120 | $220 |
| $500.01 – $600 | $150 | $220 |
| $600.01 – $700 | $150 | $260 |
| $700.01 – $800 | $200 | $260 |
| $800.01 – $900 | $200 | $300 |
| $900.01 – $1,000 | $250 | $300 |
| $1,000.01 – $1,100 | $250 | $350 |
| $1,100.01 – $1,200 | $300 | $350 |
| $1,200.01 – $1,300 | $300 | $400 |
| $1,300.01 – $1,500 | $350 | $400 |
| $1,500.01 – $1,700 | $400 | $450 |
| $1,700.01 – $1,900 | $450 | $550 |
| $1,900.01 – $2,000 | $500 | $550 |
| $2,000.01 – $2,100 | $500 | $600 |
| $2,100.01 – $2,500 | $550 | $600 |
| $2,500.01 – $3,000 | $600 | $700 |
| $3,000.01 – $3,500 | $650 | $800 |
| $3,500.01+ | $700 | $900 |
Middle East Shipping Notice
Due to the ongoing conflict in the Middle East, shipping routes to the region are disrupted. As a result, both freight costs and delivery times are currently affected by circumstances beyond our control (force majeure). Delivery times to Middle East destinations are estimates only, and actual delivery may take longer than usual.
Estimated delivery times from your order date (including production time):
- United Arab Emirates: Standard (sea freight) approximately 7–10 weeks; Expedited (air freight) approximately 4–6 weeks.
- Saudi Arabia, Qatar, Kuwait, Bahrain, Oman: Standard (sea freight) approximately 10–14 weeks; Expedited (air freight) approximately 4–6 weeks. \n
For these destinations, the estimated delivery times provided in this notice take precedence over any other delivery times shown elsewhere on this page or at checkout. Shipping rates remain as listed in the Asia table below and shown at checkout. Deliveries to other countries in the region may also experience delays. If your order is significantly delayed, we will contact you with an update.
🌏 Asia
Includes: Bahrain, Bangladesh, Brunei, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, UAE, Vietnam, and more.
| Order Value | Standard Shipping (4–7 weeks) | Fast Shipping (1–3 weeks) |
|---|---|---|
| $0 – $300 | Free | $80 |
| $300.01 – $450 | Free | $120 |
| $450.01 – $600 | Free | $150 |
| $600.01 – $700 | Free | $200 |
| $700.01 – $800 | Free | $250 |
| $800.01 – $900 | Free | $350 |
| $900.01 – $1,000 | Free | $400 |
| $1,000.01 – $1,200 | Free | $450 |
| $1,200.01 – $1,500 | Free | $500 |
| $1,500.01 – $1,700 | Free | $550 |
| $1,700.01 – $2,000 | Free | $600 |
| $2,000.01 – $2,200 | Free | $650 |
| $2,200.01 – $2,500 | Free | $700 |
| $2,500.01 – $2,700 | Free | $750 |
| $2,700.01 – $3,000 | Free | $800 |
| $3,000.01 – $3,200 | Free | $850 |
| $3,200.01 – $3,500 | Free | $900 |
| $3,500.01 – $3,700 | Free | $950 |
| $3,700.01 – $4,000 | Free | $1,000 |
| $4,000.01 – $5,000 | Free | $1,200 |
| $5,000.01 – $6,000 | Free | $1,500 |
| $6,000.01+ | Free | $1,800 |
🇮🇳 India
| Order Value | Fast Shipping (1–3 weeks) |
|---|---|
| $0 – $300 | $100 |
| $300.01 – $450 | $120 |
| $450.01 – $600 | $150 |
| $600.01 – $700 | $200 |
| $700.01 – $800 | $250 |
| $800.01 – $900 | $320 |
| $900.01 – $1,000 | $400 |
| $1,000.01 – $1,200 | $450 |
| $1,200.01 – $1,500 | $500 |
| $1,500.01 – $1,700 | $500 |
| $1,700.01 – $2,000 | $600 |
| $2,000.01 – $2,200 | $650 |
| $2,200.01 – $2,500 | $700 |
| $2,700.01 – $3,000 | $800 |
| $3,000.01 – $3,200 | $900 |
| $3,500.01 – $3,700 | $1,000 |
| $3,700.01 – $4,000 | $1,200 |
| $4,000.01 – $5,000 | $1,400 |
| $5,000.01 – $6,000 | $1,600 |
| $6,000.01+ | $2,000 |
🇲🇽 Mexico
| Order Value | Standard Shipping (4–7 weeks) | Expedited Shipping (2–4 weeks) |
|---|---|---|
| $0 – $200 | $100 | $200 |
| $200.01 – $300 | $200 | $200 |
| $300.01 – $500 | $300 | $300 |
| $500.01 – $700 | $400 | $400 |
| $700.01 – $800 | $500 | $500 |
| $800.01 – $900 | $500 | — |
| $900.01 – $1,000 | $500 | $700 |
| $1,000.01 – $1,200 | $600 | $900 |
| $1,200.01 – $1,400 | $700 | $1,000 |
| $1,400.01 – $1,600 | $800 | $1,100 |
| $1,600.01 – $1,800 | $900 | $1,200 |
| $1,800.01 – $2,000 | $1,000 | $1,300 |
| $2,000.01 – $2,300 | $1,100 | $1,500 |
| $2,300.01 – $2,500 | $1,200 | $1,700 |
| $2,500.01 – $2,700 | $1,300 | $1,900 |
| $2,700.01 – $2,900 | $1,400 | $2,000 |
| $2,900.01 – $3,200 | $1,500 | $2,200 |
| $3,200.01 – $3,500 | $1,600 | $2,300 |
| $3,500.01 – $3,700 | $1,700 | $2,400 |
| $3,700.01 – $4,000 | $1,800 | $2,500 |
| $4,000.01 – $5,000 | $1,900 | $2,600 |
| $5,000.01 – $6,000 | $2,400 | $2,800 |
| $6,000.01+ | $2,500 | $3,000 |
🇧🇷 Brazil / 🇮🇸 Iceland / 🇿🇦 South Africa
| Order Value | Standard Shipping (5–8 weeks) |
|---|---|
| $0 – $300 | $80 |
| $300.01 – $600 | $150 |
| $600.01 – $800 | $220 |
| $800.01 – $1,000 | $250 |
| $1,000.01 – $1,200 | $300 |
| $1,200.01 – $1,500 | $350 |
| $1,500.01 – $2,000 | $400 |
| $2,000.01 – $2,500 | $500 |
| $2,500.01 – $3,000 | $550 |
| $3,000.01 – $3,500 | $600 |
| $3,500.01 – $4,000 | $700 |
| $4,000.01 – $5,000 | $800 |
| $5,000.01+ | $1,000 |
🇭🇰 Hong Kong & Macau
| Order Value | Free Shipping (2 weeks) | Expedited Shipping (~1 week) |
|---|---|---|
| $0 – $300 | Free | $100 |
| $300.01 – $450 | Free | $120 |
| $450.01 – $600 | Free | $150 |
| $600.01 – $700 | Free | $200 |
| $700.01 – $800 | Free | $250 |
| $800.01 – $900 | Free | $320 |
| $900.01 – $1,000 | Free | $400 |
| $1,000.01 – $1,200 | Free | $450 |
| $1,200.01 – $1,500 | Free | $500 |
| $1,500.01 – $1,700 | Free | $550 |
| $1,700.01 – $2,000 | Free | $600 |
| $2,000.01 – $2,200 | Free | $650 |
| $2,200.01 – $2,500 | Free | $700 |
| $2,500.01 – $2,700 | Free | $750 |
| $2,700.01 – $3,000 | Free | $800 |
| $3,000.01 – $3,200 | Free | $850 |
| $3,200.01 – $3,500 | Free | $900 |
| $3,500.01 – $3,700 | Free | $950 |
| $3,700.01 – $4,000 | Free | $1,000 |
| $4,000.01 – $5,000 | Free | $1,200 |
| $5,000.01 – $6,000 | Free | $1,500 |
| $6,000.01+ | Free | $1,800 |
🇮🇱 Israel & Afghanistan
| Order Value | Standard Shipping (35–56 business days) |
|---|---|
| $0 – $700 | $80 – $300 (calculated at checkout) |
🌍 Other Countries
| Order Value | Fast Shipping (2–4 weeks) |
|---|---|
| $0 – $500 | $280 |
| $500.01 – $800 | $350 |
| $800.01 – $1,200 | $600 |
| $1,200.01 – $1,500 | $750 |
| $1,500.01 – $1,800 | $850 |
| $1,800.01 – $2,500 | $1,000 |
| $2,500.01 – $4,000 | $1,500 |
Countries We Do Not Ship To
We currently do not ship to the following countries or regions:
Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa.
All African countries and all South American countries (except Brazil) are not currently listed. If you are in one of these regions and wish to place an order, please contact us at support@mooijane.com and we will calculate a shipping rate for you.
Customs, Duties & Taxes
All prices on our website are exclusive of taxes. Import duties, customs fees, and local taxes may be charged upon arrival in your country and are your responsibility. We are not responsible for delays caused by customs processing.
Special note for EU/UK orders: Customers in EU countries, the UK, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, and Hungary should select Standard Shipping to avoid high import duty assessments at customs.
Shipping Restrictions
We do not ship to PO Boxes, APO, or FPO addresses. Items may arrive in multiple packages due to the size and nature of our products.
Order Cancellation After Shipment
Once a package leaves our factory in China, it enters the international logistics network and cannot be intercepted. Please cancel within 3 days of order confirmation. After shipment, wait for delivery and contact us to arrange a return.
Address Change Policy
Address changes may be requested within 3 days of order placement at no charge. After 3 days, we will attempt to update the address but cannot guarantee success. Any carrier rerouting fees after shipment are the customer's responsibility.
Undelivered Orders
If your order cannot be delivered within 90 days, we will notify you, cancel the order, and issue a full refund.
Order Tracking
Tracking information will be emailed once your order ships. You can also track your order via our Track My Order page.
Remote & rural areas in Canada
Free standard shipping applies to most Canadian addresses. Some rural or remote postal codes — for example, postal codes with 0 as the second character, and addresses in Yukon, the Northwest Territories, Nunavut and Prince Edward Island — are classified by our carriers as remote delivery areas. Standard shipping is still available to these addresses with a remote-area delivery fee: US$45 for orders up to US$600, US$70 up to US$1,700, US$100 up to US$3,000, and US$200 above US$3,000. The fee is shown at checkout before you pay, and expedited shipping to remote areas includes the same fee. Delivery to remote areas may take a few extra days.