Shipping Protection
SKU:SP-005
Made to measure · optional
Any height, shade colour or Pantone frame. Free 3D drawing and quote in 24 h. Start a brief →
Overview
Shipping Protection covers your order against loss or damage in transit. If a protected order arrives damaged or never arrives, we replace it free of charge or refund you in full — no carrier claims, no waiting on a t... Read the full description ↓
Shipping & lead time
4–6 weeks standard by sea · 1–3 weeks express
Free standard shipping to the U.S., Canada, Europe, Australia & the UAE — rate for other countries shown at checkout
Returns
30 days from delivery, uninstalled & in original packaging — request an RMA first · no restocking fee
TradeDesigners, retailers & hospitality: 15–35% off by order value, verified within 1 business day.Apply →
Shipping Protection covers your order against loss or damage in transit. If a protected order arrives damaged or never arrives, we replace it free of charge or refund you in full — no carrier claims, no waiting on a third party.
Lost: covered once the carrier confirms non-delivery. Delays (customs, weather, inspections) are not considered lost.
Damaged: report within 7 days of delivery with photos of the item, the packaging and the shipping label.
Not covered: incorrect addresses entered at checkout, unclaimed packages, or refused deliveries.
Claims must be filed with our support team within 7 days of delivery or of the expected delivery date.
From our studio
Designed in New York, made in our own workshop.
Studio & workshop
StudioNew York · +1 800-770-1693 · support@mooijane.com
Our own manufacturing base in Asia — wholly owned production centre
Mooijane since 2008 · 150+ designers, engineers and staff · 3–5 inspections per fixture
Shipping to homes and projects in 100+ countries
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